Electronic Communication and the Negative Impact of Miscommunication Es

Electronic communications, improve efficiency and productivity, besides poorly written electronic mails can cause internal strife, low morale, and sacking of clients. Effective written communication willing enhance internal communications as well as external communications. The ability to write effectively is a core skill that all employees, no matter what their prenomen is, should master. If the content of an email is unclear, grammatically incorrect or is full of typos, the email will cause misunderstandings and the possible loss of business. A chain re save of emails or letters will occur, questioning the next course of action and clients will undoubtedly believe that we will treat them with the equal sloppiness we took in creating that correspondence. Case in point, a letter was recently send to one of our clients misquoting our fees, a second letter was sent to the client correcting the fee, yet was address to the wrong person. We have since lost this client. Jonathan Hershberg, president of Opus Associates, a communications training developer based in New York, states, If I hold up an e-mail thats full of errors and I know nothing else about you, Hershberg says, theres no reason for me not to think youll handle my business in the same way you handled that writing. (Moerke, A, 2004) We have seen an example of this kind of writing. A benefit diffusion memo was created for the wife of a deceased participant. The salutation of the letter addressed the deceased, not the wife. Correspondences regarding death benefits require special attention. Correspondence should never be addresses to the deceased. All writers should use the method of prewriting, brainstorming, writing and organizing, revising for style, and proofreading to produce memos, letters, emails, and reports The suggested parting of time spent on each writing step is as follows (Jaderstrom, Miller, and routine Pro June 2004)Prewriting 12.5%Brainstorming 25.0%Writing and organizing 25.0 %Revising for style 25.0%Proofreading 12.5%e-mails argon less formal then letters or memorandums and the authors of emails tend to burn words and use slang to get his or her meaning across quickly. This may be acceptable for communication inside the company, but it will confuse external clients. John Patrick, President of Attitud... ...ding and spellchecking the content before displace to our internal or external clients. The clients will notice the change in the professionalism of our writing. Overall, the outcome can only benefit the company and its employees. ReferencesCrainer, Stuart, Dearlove, Des, Across the get along (2004) Making yourself Understood The New Language of Business, 41, secrete 3, Retrieved family line 28, 2004 from the EBSCOhost databaseJaderstrom, Susan, Miller, Joanne, Office Pro (2004) - Writing with Purpose Business Source Premier , 64, Issue 5 Retrieved September 28, 2004 from the EBSCOhost databaseMoerke, Amy, (2004) Business Writing Brushup Sales & trade Management, 156, Issue 5 Retrieved September 28, 2004 from the EBSCOhost databaseShea, Gordon F, Training & Development, (1992) A Case for bring Writing, 46 Issue 1, p63, Retrieved September 28, 2004 from the EBSCOhost databaseHudson Valley Business Journal (2001) Email underlines need for better business writing skills,. 11, Issue 26 Retrieved September 28, 2004 from the EBSCOhost databaseReed Business Information Ltd. Personnel Today, (2004), p18, 2p Retrieved September 28, 2004 from the EBSCOhost database